×

Licenses

  • 3217
(34 ratings)

Serrar - Tour Guide in Casablanca

I'm National Certified polyglot tour guide in Morocco, speaking Arabic, French, English, Japanese, and Korean, offering the best tailor-made tours for individuals and groups.

Please reserve on your convenient time and the tour will be offered with your language.

Starting time and meeting point can be arranged Upon your reservation!

Dear travelers !

Welcome to Morocco, my cherished homeland, where every corner holds a story waiting to unfold. As a dedicated guide, I am committed to unveiling the hidden gems and rich tapestry of culture that define this vibrant country. Beyond merely showcasing landmarks, I craft immersive experiences that delve into Morocco’s soul, offering insights into its history, traditions, and modern life. With a deep understanding of our cities’ rhythms, I aim to connect travelers with the authentic essence of Morocco. From exploring ancient sites to navigating bustling markets and charming neighborhoods, each tour is designed to ignite curiosity and leave a lasting impression. With personalized itineraries and local insights, I ensure every journey is as unique as the travelers themselves. Thank you for considering me as your guide through the enchanting streets of Morocco. Let’s embark on a journey together, where every moment is a celebration of our rich heritage and shared experiences. Please feel free to customize your tour according to your preferences, and let me assist you in creating a memorable and unforgettable Moroccan adventure. Let’s explore Morocco, one captivating story at a time!

About the guide

Tours delivered on GuruWalk: 69
Guide on GuruWalk since: 2024
Languages: English, Japanese

1 Tour of Serrar

Ratings (34)

Coralea
(1 Rating)
Verified booking
Travelled in group - Jun 2025

Serrar was very keen last night and sent whatsapp messages confirming the time and meeting point. I found another person to join the tour with me but Serrar didnt turn up. He didn't respond to messages or answer my phone call. Such a shame as I could have chosen another tour had he told me. It was my first and only free day in Casablanca

Alice
(14 Ratings) Cumberland
Verified booking
Travelled in couple - Apr 2025

A very knowledgeable, friendly and patient guide. The trip started late, because of us, and ended late because he had more to show us. He never seemed rushed and made sure we had a good dinner and waited to escort us home in a cab. He has also shown his willingness to help us plan the rest of our trip. Highly recommended.

Response from Serrar
Thank you so much for your kind and thoughtful review! It was a pleasure guiding you, and I’m thrilled to hear you enjoyed the experience, even with the late start! My goal is always to ensure my guests have a memorable and stress-free time, so I’m glad I could accommodate your pace and share a few extra highlights along the way. Helping with your dinner and onward plans was my pleasure. I’m happy to assist however I can to make your trip even more special. Wishing you wonderful adventures for the rest of your travels, and don’t hesitate to reach out if you need anything! Warm regards, SERRAR ABDERRAHMANE
Roxanne
(1 Rating) Montreal
Verified booking
Travelled alone - Apr 2025

The person who showed up was not Serrar; and it was disapointing. The guide's English was not good enough to be understood or to answer my questions. He walked really fast, sometimes 50 m in front of me - which was weird because it was just the two of us. I did not enjoy the visit; he mostly ignored me, did not make stops to the main interest points. At the end, he insisted many times that I write a good review even if I told him I was not happy with the visit. And he asked for more money.

Response from Serrar
Dear Roxanne, Thank you for taking the time to share your feedback about your Casablanca city tour. I am truly sorry to hear about the frustrations you experienced, and I deeply regret that the tour did not meet your expectations—or the standards we strive to uphold. First and foremost, I apologize for the confusion regarding the guide. I understand how disappointing it must have been to expect me and instead be accompanied by someone else. While Mr. Rachid is a trusted co-host, I recognize that his communication and pace during Ramadan and as he was fasting, may have impacted the quality of your tour. His urgency to finish before sunset is no excuse for the lack of engagement, rushed pace, or failure to accommodate your interests, and I will address this with him directly. Your comments about his English proficiency, disinterest, and insistence on a positive review are particularly concerning. This is not the level of professionalism or hospitality we endorse, and I sincerely apologize for the discomfort this caused. We never expect additional payments or pressured reviews—your honest satisfaction is our priority. To make amends, I’d like to offer you a free complimentary private tour with me as a gesture of goodwill. Your feedback is invaluable, and we will use it to improve our training, language skills, and guest interaction protocols. Again, I’m truly sorry for the inconvenience and disappointment. If you’re open to it, I’d welcome the chance to personally show you the Casablanca you deserved to experience. Please feel free to contact me directly anytime at: +212602864479. Warm regards, SERRAR ABDERRAHMANE Polyglot Licensed Tour guide
Michelle
(2 Ratings) Edinburgh
Verified booking
Travelled in group - Apr 2025

I was at meeting point 15 mins early and no one was there. It said meetings at entrance. When I finally got in contact with the guide 30 mins later he said he was there but in the lobby, that was not what was agreed. He offered to do the tour at the that point fair enough but I had already made my way back to my hotel. Very disappointing

Michie
(2 Ratings) New York
Verified booking
Travelled in couple - Apr 2025

Destinations where Serrar offers tours

Licenses

  • 3217
(34 ratings)

Explore
Bookings
Messages