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(33 opiniones)

Serrar - Guía turístico en Casablanca

Soy guía turístico políglota certificado nacional en Marruecos, hablo árabe, francés, inglés, japonés y coreano y ofrezco los mejores tours personalizados para individuos y grupos. Reserve en el horario que le convenga y el recorrido se ofrecerá en su idioma. La hora de inicio y el punto de encuentro se pueden acordar previa reserva. Queridos viajeros! Bienvenidos a Marruecos, mi querida patria, donde cada rincón guarda una historia esperando a desarrollarse. Como guía dedicada, me comprometo a revelar las gemas ocultas y el rico tapiz cultural que define a este vibrante país. Más allá de simplemente mostrar puntos de referencia, creo experiencias de inmersión que profundizan en el alma de Marruecos, ofreciendo información sobre su historia, tradiciones y vida moderna. Con un profundo conocimiento de los ritmos de nuestras ciudades, mi objetivo es conectar a los viajeros con la auténtica esencia de Marruecos. Desde explorar sitios antiguos hasta recorrer mercados bulliciosos y vecindarios encantadores, cada recorrido está diseñado para despertar la curiosidad y dejar una impresión duradera. Con itinerarios personalizados y conocimientos locales, me aseguro de que cada viaje sea tan único como los propios viajeros. Gracias por considerarme como tu guía por las encantadoras calles de Marruecos. Embárquemonos juntos en un viaje donde cada momento sea una celebración de nuestra rica herencia y experiencias compartidas. No dude en personalizar su recorrido según sus preferencias y permítame ayudarlo a crear una aventura marroquí memorable e inolvidable. ¡Exploremos Marruecos, una historia cautivadora a la vez!

Sobre el guía

Tours dados en GuruWalk: 63
Guía turístico en GuruWalk desde: 2024
Idiomas: Inglés, Japonés

1 Tour de Serrar

Opiniones (33)

Alice
(9 Opiniones) Cumberland
Reserva verificada
Viajó en pareja - Apr 2025

A very knowledgeable, friendly and patient guide. The trip started late, because of us, and ended late because he had more to show us. He never seemed rushed and made sure we had a good dinner and waited to escort us home in a cab. He has also shown his willingness to help us plan the rest of our trip. Highly recommended.

Roxanne
(1 Opinion) Montreal
Reserva verificada
Viajó solo - Apr 2025

The person who showed up was not Serrar; and it was disapointing. The guide's English was not good enough to be understood or to answer my questions. He walked really fast, sometimes 50 m in front of me - which was weird because it was just the two of us. I did not enjoy the visit; he mostly ignored me, did not make stops to the main interest points. At the end, he insisted many times that I write a good review even if I told him I was not happy with the visit. And he asked for more money.

Respuesta de Serrar
Dear Roxanne, Thank you for taking the time to share your feedback about your Casablanca city tour. I am truly sorry to hear about the frustrations you experienced, and I deeply regret that the tour did not meet your expectations—or the standards we strive to uphold. First and foremost, I apologize for the confusion regarding the guide. I understand how disappointing it must have been to expect me and instead be accompanied by someone else. While Mr. Rachid is a trusted co-host, I recognize that his communication and pace during Ramadan and as he was fasting, may have impacted the quality of your tour. His urgency to finish before sunset is no excuse for the lack of engagement, rushed pace, or failure to accommodate your interests, and I will address this with him directly. Your comments about his English proficiency, disinterest, and insistence on a positive review are particularly concerning. This is not the level of professionalism or hospitality we endorse, and I sincerely apologize for the discomfort this caused. We never expect additional payments or pressured reviews—your honest satisfaction is our priority. To make amends, I’d like to offer you a free complimentary private tour with me as a gesture of goodwill. Your feedback is invaluable, and we will use it to improve our training, language skills, and guest interaction protocols. Again, I’m truly sorry for the inconvenience and disappointment. If you’re open to it, I’d welcome the chance to personally show you the Casablanca you deserved to experience. Please feel free to contact me directly anytime at: +212602864479. Warm regards, SERRAR ABDERRAHMANE Polyglot Licensed Tour guide
Michelle
(2 Opiniones) Edimburgo
Reserva verificada
Viajó en grupo - Apr 2025

I was at meeting point 15 mins early and no one was there. It said meetings at entrance. When I finally got in contact with the guide 30 mins later he said he was there but in the lobby, that was not what was agreed. He offered to do the tour at the that point fair enough but I had already made my way back to my hotel. Very disappointing

Michie
(2 Opiniones) Nueva York
Reserva verificada
Viajó en pareja - Apr 2025

Радослава
(2 Opiniones)
Reserva verificada
Viajó en pareja - Mar 2025

Rachid walked us around the most significant places in Casablanca. Entertaining and enriching experience :)

Respuesta de Serrar
Thank you very much for your kind words. We always do our best to provide the best experience for anyone touring with us. We hope to see you again soon for an unforgettable trip In the kingdom of Morocco 🇲🇦. Best regards, SERRAR ABDERRAHMANE

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  • 3217
(33 opiniones)

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