×

Licenses

  • 3217
(32 ratings)

Serrar - Guida turistica a Casablanca

Sono una guida turistica poliglotta certificata nazionale in Marocco, parlo arabo, francese, inglese, giapponese e coreano e offro i migliori tour su misura per singoli e gruppi. Ti preghiamo di prenotare all'orario che preferisci e il tour sarà offerto nella tua lingua. L'orario di inizio e il punto d'incontro possono essere concordati al momento della prenotazione! Cari viaggiatori! Benvenuti in Marocco, la mia amata patria, dove ogni angolo nasconde una storia in attesa di svolgersi. Come guida dedicata, mi impegno a svelare le gemme nascoste e il ricco arazzo culturale che definiscono questo vibrante paese. Oltre a mostrare semplicemente i punti di riferimento, creo esperienze coinvolgenti che approfondiscono l'anima del Marocco, offrendo approfondimenti sulla sua storia, tradizioni e vita moderna. Con una profonda comprensione dei ritmi delle nostre città, miro a connettere i viaggiatori con l'autentica essenza del Marocco. Dall'esplorazione di siti antichi alla navigazione in mercati affollati e quartieri affascinanti, ogni tour è progettato per accendere la curiosità e lasciare un'impressione duratura. Con itinerari personalizzati e approfondimenti locali, mi assicuro che ogni viaggio sia unico come i viaggiatori stessi. Grazie per considerarmi la tua guida attraverso le incantevoli strade del Marocco. Intraprendiamo un viaggio insieme, dove ogni momento è una celebrazione del nostro ricco patrimonio e delle nostre esperienze condivise. Sentiti libero di personalizzare il tuo tour in base alle tue preferenze e lascia che ti assista nella creazione di un'avventura marocchina memorabile e indimenticabile. Esploriamo il Marocco, una storia avvincente alla volta!

Sulla guida

Tour realizzati su GuruWalk: 59
Guida turistica su GuruWalk dal: 2024
Lingue: Inglese, Giapponese

1 Tour di Serrar

Ratings (32)

Roxanne
(1 Rating) Montréal
Prenotazione verificata
Viaggiato da solo - Apr 2025

The person who showed up was not Serrar; and it was disapointing. The guide's English was not good enough to be understood or to answer my questions. He walked really fast, sometimes 50 m in front of me - which was weird because it was just the two of us. I did not enjoy the visit; he mostly ignored me, did not make stops to the main interest points. At the end, he insisted many times that I write a good review even if I told him I was not happy with the visit. And he asked for more money.

Risposta di Serrar :
Dear Roxanne, Thank you for taking the time to share your feedback about your Casablanca city tour. I am truly sorry to hear about the frustrations you experienced, and I deeply regret that the tour did not meet your expectations—or the standards we strive to uphold. First and foremost, I apologize for the confusion regarding the guide. I understand how disappointing it must have been to expect me and instead be accompanied by someone else. While Mr. Rachid is a trusted co-host, I recognize that his communication and pace during Ramadan and as he was fasting, may have impacted the quality of your tour. His urgency to finish before sunset is no excuse for the lack of engagement, rushed pace, or failure to accommodate your interests, and I will address this with him directly. Your comments about his English proficiency, disinterest, and insistence on a positive review are particularly concerning. This is not the level of professionalism or hospitality we endorse, and I sincerely apologize for the discomfort this caused. We never expect additional payments or pressured reviews—your honest satisfaction is our priority. To make amends, I’d like to offer you a free complimentary private tour with me as a gesture of goodwill. Your feedback is invaluable, and we will use it to improve our training, language skills, and guest interaction protocols. Again, I’m truly sorry for the inconvenience and disappointment. If you’re open to it, I’d welcome the chance to personally show you the Casablanca you deserved to experience. Please feel free to contact me directly anytime at: +212602864479. Warm regards, SERRAR ABDERRAHMANE Polyglot Licensed Tour guide
Michelle
(2 Ratings) Edimburgo
Prenotazione verificata
Viaggiato in gruppo - Apr 2025

I was at meeting point 15 mins early and no one was there. It said meetings at entrance. When I finally got in contact with the guide 30 mins later he said he was there but in the lobby, that was not what was agreed. He offered to do the tour at the that point fair enough but I had already made my way back to my hotel. Very disappointing

Michie
(2 Ratings) New York
Prenotazione verificata
Viaggiato in coppia - Apr 2025

Радослава
(2 Ratings)
Prenotazione verificata
Viaggiato in coppia - Mar 2025

Rachid walked us around the most significant places in Casablanca. Entertaining and enriching experience :)

Risposta di Serrar :
Thank you very much for your kind words. We always do our best to provide the best experience for anyone touring with us. We hope to see you again soon for an unforgettable trip In the kingdom of Morocco 🇲🇦. Best regards, SERRAR ABDERRAHMANE
Tessie and Phil
(10 Ratings) Vancouver
Prenotazione verificata
Viaggiato in coppia - Mar 2025

I recommend a walking tour in Casablanca as a good way to see a variety of sites. Definitely go inside Hassan II mosque not just outside as it is the high light of the tour. Separate from the tour make a reservation for lunch at Rick's Cafe

Risposta di Serrar :
Dear Tessie and Phill St John, Thank you very much for taking time to write your review, I really appreciate your feedback, I think My Co-host Mr. Rachid wasn't in the mood, please accept my sincere apologize for any inconveniences that may happened during your tour in Casablanca. I wish you all the happiness of the world 🌎. Beat regards, SERRAR ABDERRAHMANE

Destinazioni a cui Serrar offre tour

Licenses

  • 3217
(32 ratings)

Esplorare
Prenotazioni
Messaggi