Luego de mi reserva confirmada recibí un mensaje de la guía diciendo que no iba a poder ofrecer el tour. No entendí bien el mensaje y le pregunté si el tour estaba cancelado o tendríamos otro guía, y su respuesta no fue nada clara. El día de hoy nos presentamos en el punto de encuentro y no había nadie. Quedé muy decepcionada!
Antwort von Yurai:
Hi Monika, I am truly sorry but we must have failed to understand each other and
that is my fault, however I have sent you a private message to warn you that this tour was unavailable as i went on holidays which cannot be displayed on a guru profile , i suggested you to book with other guru of the place des terreaux,
you received an automatic confirmation from the application but i was not able to give any tour this day as I said. Please be sure that all my customers are satisfied with the service i provide, I totally understand your frustration but I also find a bit harsh to judge someone’s business with a service 1) you didnt pay 2) you ve been informed was unavailable. I ll be happy to give you this tour anytime outside of this days, best regards!
pedro
(7 Ratings)
Barcelona
Geprüfte Reservierung
In einer Gruppe gereist -
Jul 2024
Una visita muy didáctica por los puntos más emblemáticos de lyon