Terrible experience. The guide cancelled on my only 1h before my arrival. As a tourist, I’m not 24h on my phone to check every message, so when I saw the text on my way to meeting point, it was already cancelled by him. Frustrating experience.
As I saw the text, I realized that the guide request a minimum payment for $30 per person. We booked a FREE tour, but apparently he thought it was not for free and decided to charged us.
Risposta di Walking Group:
We sincerely apologize for the inconvenience you experienced. We tried to contact you the day before to confirm the tour, as we schedule our guides in advance to ensure an excellent service for all. Given that we operate small group tours, it's important to respect both the travelers' time and our team’s availability.
Regarding the payment, we never require anything from our guests. Any recommendations made are purely optional and meant to enhance your experience. We hope this clarifies any misunderstandings, and we truly value your feedback to improve our service.
Best regards,
