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Hi, I'm Joel, and I'm passionate about Guatemalan culture. Our training as tour guides takes several years, and we love sharing the knowledge we've gained, as well as the wonderful things our country offers, so that every traveler from around the world leaves with great memories and a positive experience during their visit. Art, history, architecture, photography, and gastronomy are all part of my interests and training when it comes to Guatemala. Likewise, I try to learn something new every day to share with each traveler on our next tour.
First of all, our guide was NOT Joel like the booking described. We were never informed that it wouldn’t be Joel or to look for someone else. And that’s not a safe practice at all, especially for female travelers. Next, the guide kept making comments about my friend’s body that made her uncomfortable. Why did he feel the need to comment on her appearance and physique? Second red flag. Thirdly, at the end of the tour, he was aggressive and manipulative about the tip. I take responsibility for not informing my friend that it was a free tour that suggested tips, and I didn’t see the suggested tip amount. When we tried to tip him at the end, it wasn’t enough for him. He refused to take the money unless we gave him the recommended amount. He kept pushing to get the tip he desired and wouldn’t take any less. Final red flag. Overall, I wouldn’t work with this guide again. It was an extremely uncomfortable situation for both of us.
Hugo is friendly, very engaging and knowledgeable. Throughly enjoyable. Highly recommended. One of the best walking tours we have been on.
