Response from KARIM Y MAHMUD
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our tour to be decent, and we appreciate your visit.
However, we wanted to address a few points. Firstly, we're thrilled that you enjoyed the tour enough to take pictures and explore with us. It's always our goal to ensure our guests have a memorable experience.
Regarding the discrepancy in payment, we noticed that you reserved the tour for one person, but you arrived with another individual. Despite this oversight, we accommodated both of you and only charged the price for one person. Additionally, we're disheartened to hear that you rated us with three stars despite our efforts to make your experience enjoyable. We strive for excellence and take every opportunity to exceed our guests' expectations.
