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The guide, Natalia, wasn’t pleased to see that my wife had a small mobility scooter and said there would be steps. But the tour is listed as accessible so she said she would use the ramps but she didn’t always. There was a big flight of steps that several people struggled to get up but Natalia never stopped to check. She walked quite fast so people couldn’t keep up. The group was too big so it was hard to hear the guide. Some people weren’t happy and dropped off the tour before the end. We have since had an apology from the manager.
An excellent tour. Paolo was very informative and professional. He spoke very good English which was easy to understand. Thanks very much.