Karina - Tour Guide in Bern

Hi Jonathan, I want to clarify that what you wrote is not accurate. First, I did not speak with you directly but with a woman who was handling the reservations. Unfortunately, she made a mistake and booked today’s tour at 10 AM in Spanish—a language you do not speak. To accommodate you, I offered an alternative tour in English at 1 PM. While some members of your group were open to this solution, she declined, stating that she didn’t want to wait. Additionally, your group consisted of 12 people, even though our website clearly states that reservations for more than 6 people are not allowed. I explained to her that, given your group size, a private tour in the afternoon could be arranged with a minimum suggested tip to account for the number of participants. At that point, you chose to cancel. Once you canceled, the tour no longer met the minimum of 5 participants required to proceed. Despite this, I still conducted the tour for the two remaining guests. I kindly ask that you take responsibility for the decisions made and refrain from sharing misleading information. I strive to provide the best experience for all our guests, and fairness and honesty are important in ensuring that.