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(94 ratings)

Karina - Stadtführer in Bern

Hallo! Ich bin Karina, eine mexikanische Abenteurerin, die vor fast drei Jahren zufällig in Bern gelandet ist. Seitdem habe ich mich wahnsinnig in diese Stadt verliebt und habe es mir zur Aufgabe gemacht, sie gründlich zu erkunden und all ihre Geheimnisse und Reize zu entdecken. Jetzt möchte ich meine Leidenschaft und mein Wissen mit Ihnen teilen, damit auch Sie sich in Bern verlieben und ein unvergessliches Erlebnis erleben.

Über den Guide

Auf GuruWalk durchgeführte Touren: 87
Stadtführer bei GuruWalk seit: 2024
Sprachen: Englisch, Spanisch

1 Tour von Karina

Ratings (94)

Ricardo Javier
(4 Ratings) San Vicente de la Barquera
Geprüfte Reservierung
Allein gereist - Apr 2025

Jonathan
(1 Rating) San Francisco
Geprüfte Reservierung
In einer Gruppe gereist - Mar 2025

The guru abruptly cancelled, tried to reschedule to fit her schedule and didn’t want to let us join her tour. Also demanded tips, while she trying to cancel our trip to much later hour knowing we couldn’t make it. Not very professional!

Antwort von Karina:
Hi Jonathan, I want to clarify that what you wrote is not accurate. First, I did not speak with you directly but with a woman who was handling the reservations. Unfortunately, she made a mistake and booked today’s tour at 10 AM in Spanish—a language you do not speak. To accommodate you, I offered an alternative tour in English at 1 PM. While some members of your group were open to this solution, she declined, stating that she didn’t want to wait. Additionally, your group consisted of 12 people, even though our website clearly states that reservations for more than 6 people are not allowed. I explained to her that, given your group size, a private tour in the afternoon could be arranged with a minimum suggested tip to account for the number of participants. At that point, you chose to cancel. Once you canceled, the tour no longer met the minimum of 5 participants required to proceed. Despite this, I still conducted the tour for the two remaining guests. I kindly ask that you take responsibility for the decisions made and refrain from sharing misleading information. I strive to provide the best experience for all our guests, and fairness and honesty are important in ensuring that.
Lucila
(1 Rating) Rosario
Geprüfte Reservierung
Als Paar gereist - Mar 2025

Juan Luis
(3 Ratings) Alicante
Geprüfte Reservierung
Als Paar gereist - Mar 2025

SEBASTIAN
(7 Ratings) La Orotava
Geprüfte Reservierung
Als Paar gereist - Feb 2025

Reiseziele, zu denen Karina Touren anbietet

(94 ratings)

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