(147 ratings)

Youssef

Hallo allerseits, mein Name ist Youssuf Charafi. Ich bin ein englischer Student. Ich bin seit ein paar Jahren Reiseleiter, um Menschen aus der ganzen Welt zu helfen, die die Schönheit meiner Stadt entdecken möchten. Wir können Spaß haben und Freunde werden, weil ich das deshalb überhaupt mache.

1 Tour von Youssef

Erkunden Sie Casablanca bei einem kostenlosen Stadtrundgang mit Einheimischen🚩

Ratings (147)

Shirish

(1 Rating) Vernon Hills

Geführt von Youssef

In einer Gruppe gereist - Aug 2024

DO NOT BOOK WITH YOUSSEF, HE IS A POOR EXCUSE FOR A DECENT HUMAN BEING. HE did not inform us that we was not going to show up for the tour. We only learned that upon calling (he hung up) and texting him via WhatsApp after the start time had passed and he was nowhere to be seen. He tried to shift the blame to us for not reaching out to him ahead of time (this was not requested in the messages from him including the message 12 hours prior where he provided his WhatsApp number). He ruined our day in Casablanca as it was too late in the day to book another tour or guide as it was noon when this debacle happened. I have the WhatsApp text history that can confirm that he did not give a damn and was quite flippant in saying "it is the busy season in Casablanca". He should not be allowed to remain as an option on the site and be forewarned if you choose to use this pathetic person to be your tour guide.

Antwort von Youssef:

Dear Shirish, Thank you for taking the time to share your feedback. I genuinely apologize for the experience you had during your recent tour. I understand how disappointing it must have been for you, especially after making plans to explore Casablanca. It is unacceptable that communication fell short, and I am truly sorry for any distress caused by this situation. Your concerns regarding the lack of notification and response are valid, and I will address these issues to ensure this does not happen again in the future. I appreciate you bringing this to my attention, and if you would like to discuss this further or seek resolution, please feel free to contact me directly. Your satisfaction is important, and I hope to have the opportunity to restore your faith in our services. Warm regards, Youssef

Viktoria

(2 Ratings) Filderstadt

Geprüfte Reservierung

In einer Gruppe gereist - Sep 2024

Nach mehrfachen Kontakt zum Guru zuvor, werden wir 11 Stunden vor der Tour nochmals informieren und mit Handynummern des Guides versorgt. Nur eine Stunde vor der geplanten Tour kam dann die spontane Absage, ohne Grund. Wir sind sehr enttäuscht und vorher von Guru-Walks schon "gewarnt" worden dass 20/100 Führungen kurzfristig von Youssef storniert werden. Schade das dieser Fall auch bei uns eingetreten ist. Wer sicher gehen will, bucht besser eine andere Tour mit einem anderen Guide.

Camila

(3 Ratings) Brighton and Hove

Geprüfte Reservierung

Als Paar gereist - Sep 2024

Best walking tour we did in Morocco

Yannik

(1 Rating) Berlin

Geprüfte Reservierung

Als Paar gereist - Sep 2024

Cool and nice Guide with lot of knowledge! Definitely recommended

Sarah

(2 Ratings) Deerfield Beach

Geprüfte Reservierung

In einer Gruppe gereist - Sep 2024

Unfortunately, the tour guide canceled the tour. The only problem was that I received notification, after I arrived at the start point. This is not very professional. Most likely not enough people signed up so the tour was cancel;ed.

Antwort von Youssef:

Hey Sarah, I hope you are doing well, I sent you a message 2 hours before the tour starts telling you that the tour will canceled, but I guess you didn't see it until you reached the meeting point, that's why it's very important to stay in contact with guru all the time, good luck.

Reiseziele, zu denen Youssef Touren anbietet

Touren in Casablanca

(147 ratings)