We where at the meeting point but there was nobody there. The tour was changed to an other hour from 13 h changed to 10h. But there was nobody at the tourist office at the station Centraal Rotterdam.
Antwort von InsighTours:
Thank you for the comments. Unfortunately, we couldn't receive a confirmation from you not on the platform, not in WhatsApp, so we considered it as a cancellation. Our apologies for inconveniences