Hola Nuria! Muchas gracias por la reseña porque nos ayudan a mejorar. Hemos visto que hizo el tour en inglés y sentimos mucho que no disfrutara al 100% que siempre es nuestra intención. Nos alegramos que la guía fuera profesional y el recorrido bueno, seguiremos mejorando. Equipo de Revolutours
Dear Lauren, Thank you for reviewing our services. We noticed that the tour did not meet your expectations. I'm sorry you didn't find the the Old Town and walled Porto interesting. However, it is literally the theme of the tour and it's inevitable to talk about what it is referred on its title. We recommend researching about the tours when booking to confirm the tour is fulfilling your preferred wishes. We tried to reach out to you privately to get a better understanding of what you mean by"wasn't particularly dynamic", which we never got a reply. We don't know what exactly you might be referring to. The route is a very scenic one. It took us by surprise you have mentioned "more enthusiastic" and "interact more". The tour guide is our most dynamic and enthusiastic actor-like style. We are constantly striving to enhance our services, as our ultimate goal is to provide the best possible experience for our guests. Your feedback and insights are highly valued by the Revolutours Team. Warm regards, Revolutours Team
Hi Snezhana, Thank you for taking the time to review us. Unfortunately it seems the tour felt short on your expectations. After talking with the tour guide about what have possible happened and it seems like there were some kind of miscommunication on some questions you may have had in the beginning of the tour and that you seemed to be more aside when compared to the rest of the tour group. We are continuously striving for improvement, as our goal is always to provide the best experience, and we highly value your feedback and clarifications. Revolutours team.
English