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Old Town Panama Free & Fun Tour

4.95

    Generic

  • 5 stars
    91%
  • 4 stars
    6%
  • 3 stars
    2%
  • 2 stars
    1%
  • 1 stars
    0%

    By category

  • Professionalism
    4.96
  • Fun
    4.83
  • Expression
    4.92
  • Quality
    4.94
  • Route
    4.85
  • Gerard(1 Review)
    Dublin
    Verified booking
    Travelled in group - 21/01/2024

    Gurus English was pretty poor. Talked very fast and used lots of slang too hide this and was repeatedly being asked to confirm what he had said by myself and the rest of the group. It seemed that more than half the information provided was to tell us which buildings were being repaired and what they were being used for currently (both of which were clearly obvious). Passed another tour at one stage where the tour guide had great English and genuinely wished we could have left on the spot to join it. Have done 15+ tours with guruwalk and have never thought which tour was the worst (only tried to rank them by best), this was certainly the worst in terms of providing any actual information. Tour was advertised as 2.5 hours but taking into account how late the guide was and when we finished it was less than 1.5 hours. Guide very much seemed to want to walk around talk about what he knew and then get the money and leave.

    Response from Guru

    Dear Gerard, we were surprised by your harsh comment, since we do not usually receive them, we will take it into consideration. And we are sorry the tour did not meet your expectations. We are always open to improving in the face of diverse opinions.

  • Richard(1 Review)
    Ladysmith, BC, Canada
    Verified booking
    Travelled in group - 17/01/2024
    Response from Guru

    Dear Richard, I just read your private comment. You express that you booked the tour based on our guide rating, which is one of the best in Panama City, but you were disappointed to know that I was not the guide. I ask you to read the presentation of my tour where it is written that I do the tours in Spanish-German and Giovanni or Elmer the tours in English. So Elmer is not a pinch hitter or a "sub par guide" as you referred to us but a certified guide respected by our union. Elmer is a member of our staff, he is a very well-known teacher in Panama City, it is the first time that we have had a bad review of him and we regret that the experience has not been the best for you. We will take into account what you wrote to us privately because we are always willing to grow with the criticism and opinions of our clients. Regards, Javier

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