Nick(1 Review)
Verified booking
Travelled in group - 15/12/2024
Disappointed. Our tour of Lille was cancelled twice, once due to low numbers then on the rearranged date due to illness. We did receive a message with some suggestions of things to visit which was positive. Of course such things can happen in any service organisation, but it would have been nice if something else had been offered, eg a discount on an official tour or even a free drink in a bar. I hope our experience is rare.
Response from GuruThank you for your feedback. I’m sorry things didn’t go as planned, it’s really rare for us to cancel, but sometimes circumstances make it unavoidable. I appreciate your understanding and your suggestions. We do our best to provide a great experience and hope you’ll join us again in the future! Best regards,