Didn't show up and then lied about it? I showed up ~10 mins before the tour start time and stayed ~10 mins after, but nobody was there. I was at the location the tour guide sent in the message. I messaged the tour guide later after I got back to my hostel asking if the tour happened, and I was responded to with: the tour happened and the guide tried to message me but couldn't. There was no message in my inbox from them about the tour. How did they try to message me? Skeptical that they tried. I think it's extremely unprofessional of them to a) not tell a customer that the tour isn't happening, b) to lie about it happening when asked by said customer, and c) lie about trying to contact the customer. Also, Urban Tours has their own website, and their own website doesn't show the Providencia tour, which leads me to believe they're not running this tour anymore, yet it's still on Guruwalk. Super suspicious.
Response from GuruAndrea, The tour guide was on the meeting point on time, when you did your reservation you put a telephone number that does´nt works, nobody lied to you, the tour happend and if you was not on the correct meeting point it's not our fault we don't have the tour on our web site because we only publish it on Guruwalk because is a new tour, and you contact us 1 hour and half after the tour was already running so if don't tried to contact us on time and your phone number have no whatsapp or internet how do we supposed to contact you at the moment?
