This guide was very unprofessional. We had a booking for three people, and the guide canceled our afternoon tour at the last minute—less than an hour before it was scheduled to start. This completely ruined our plans for the day. I do not recommend this service.
I contacted the tour guide to see if they were running late, but Terra never responded or showed up.
Tour started half an hour late waiting for people. Then when they arrived it was suppose too be 11 people and ended up being 30. Group was to large so we left.
They cancelled the English speaking tour at 10.10am once I was already at the meeting point with everyone else.
Response from GuruGood evening, in this case it is true, because he was the only person who arrived in English out of the 6 there were, the rest were from the tour in Spanish, as the guide explained, you cannot do the tour with just one person. , that is why we always recommend that if you are not going to attend a tour you cancel it, so as not to cause these inconveniences, when there are only 3 people they cancel from the day before but in this case 6 registered and 5 never arrived
I received this message the day before: "Good evening, due to the guide's medical appointment, the Central Park tour in English cannot be taken at 2:00 p.m. I invite you to do it tomorrow, Friday at 10 am or Saturday at 10 am. Thank you." I booked this tour about a month before the start so you're telling me the tour guide had the total lack of consideration for My time and booked her medical appointment for that exact date??? The more likely story is that she didn't want to do the tour that only had 2 participants. I spent A lot of time working up an itinerary that would fit in everything I could while in NYC so I Couldn't do the times listed. I was totally discriminated against because I'm a solo traveler and I wouldn't trust taking a tour from GuruWalk at all ever considering they have people like this doing tours. If you do book this tour with this flake, make sure there are enough people so that she will actually DO the tour.
Response from GuruJodie, good afternoon, unfortunately the guide appointment had been scheduled earlier, but he informed us the night before and he had no replacement for the next day and I wanted to be honest by informing him in enough time (16 hours) that the tour would not happen. At the indicated time. and different alternatives were offered that unfortunately did not fit his trip. If it were for the reason that it was for few people, it is not our custom to do so, it would be easier and he would have told him that due to low attendance it would be canceled or rescheduled. the tour, we do not discriminate against anyone for traveling alone, color, race or nationality, I apologize again, and we will continue working to be the best, thank you
English