Ben's Tip-Based Walking City Tour of Aix en Provence

4.84

Generic

5 stars
89%
4 stars
8%
3 stars
1%
2 stars
0%
1 stars
2%

By category

Professionalism
4.81
Fun
4.74
Expression
4.80
Quality
4.84
Route
4.84

sonia(1 Review)
Panama City
Guided by AixTours
Travelled in group - 17/11/2024
Very disappointed with the last minute cancelation. I received all the confirmation emails and went to the meeting point then text received of the cancelation.
Response from Guru
To anyone reading I highly recommend having a valid WhatsApp number to facilitate communication. I had to pay to text her with international number just to make sure she got the message that the tour was cancelled as she was the only one (low season). After, she offered to pay me for a private tour after I cancelled which I found strange (if you want you can visit my site on www.aixtours.com and book a private tour before hand.)
Roy(2 Reviews)
6241 Bunde, Netherlands
Verified booking
Travelled in group - 16/11/2024
Edward(1 Review)
Paris
Verified booking
Travelled in group - 22/04/2024
Guide didn’t show and we got no message about it.
Response from Guru
Sorry you missed the tour today, I showed up but you didn't see the change in start time, too bad for you :(
Peter(1 Review)
Leverkusen, Germany
Verified booking
Travelled in group - 17/04/2024
The Guide did not appear. We waitet and weitet. Very Upper he did not contact us.
Response from Guru
You booked a tour last minute when the tour itself had no one else. You waited for 10 minutes and call that a disaster? I contacted you to suggest you book in advance in the future, and this is how you repay me? By leaving a negative review. Please, your kind of behaviour seriously makes me reconsider doing 'free' tours.
Sagit(2 Reviews)
Verified booking
Travelled in group - 21/09/2023
Response from Guru
מצטער שלא הייתה לך חוויה נהדרת