The free walking tour with Natalia in the center was great. Then I paid 40 Reais for the Pub Crawl Food Tour as down payment, which unfortunately was canceled. They don't refunded the money. Despite multiple requests to the organizer "free walking tour". Unfortunately it's a rip-off!
Response from GuruWe sincerely apologize for the unexpected cancellation. We understand that the customer service response to you may have been less than expected. Our service team, made up of real and dedicated people, always seeks to offer the best service, but, as human beings, we are also subject to failures. To demonstrate our commitment to you, we refunded 50% more of the original amount, as a way of expressing our regret for what happened. We are committed to improving our systems and communication, so that situations like this do not happen again in the future. We appreciate your understanding and patience.
