Best of Porto: English Tour in Small Group

Several of us showed up at the expected time and place and there was no tour guide to be found…we also then messaged the company but no response.

Hello Johnny I'm Raul from Optimustours, Today the guide (Raquel) did show up at the meeting point. At 15:00 (Portuguese local time) she was at Praza Gómes Teixeira with her orange umbrella. I can assure you from other clients who have done the tour. The messages on Guruwalk we cannot answer them, as the platform works very badly and the messages sometimes arrive hours late, and that is not our fault, it is guruwalk's fault. But on Google or on our website we have our customer service phone number very visible.

The guide didn't show us many attractions because we stood around random alleyways/corners a lot. He was constantly pushing us to sign up/book things (wondering if he gets a commission for them). He also demanded payment at the end.