Free Tour San Sebastián Historic: With Radioguide Included

The guide English was terrible, he mumbled the whole time and was very hard to understand. He also spent a lot of time chatting to another guest in another language.

Good afternoon, Paul. We are sorry that the tour was not to your liking. Our colleagues are true professionals who strive every day to improve visits so that you have an optimal experience. You should understand that when you visit a city that is not your own, the person in charge of giving the tour can use personal experiences to immerse you in the culture of the place. We are sorry if you thought our colleague was talking a lot about himself, it is something that happens when you are one of the best representatives of Basque culture that we have in the company. How lucky they were that they were able to take a tour with him!

We are sorry that the tour was not to your liking, our colleagues are professionals who strive every day to improve the quality of the tours so that you can enjoy them. Our colleagues speak several languages, but you must understand that since it is not the person's native language, sometimes it may have a slight accent or it may not be as easy as always. If at any time he needed guidance, rephrasing a phrase or repeating an explanation, he just needed to let him know.

Overall I’ve been deeply impressed with Guru walking tours. Unfortunately, this tour was led by a guide who seemed to operate under the illusion that he was so entertaining that it didn’t matter whether he provided insightful information. That is not the case. While I appreciate tour guides with their own distinctive POV and personality, my motivation is to learn, not to be entertained.

We are very sorry that the tour with our partner Ibon was not to your liking, and we thank you for your comment, it helps us to improve. Our guides are professionals in the sector who strive to achieve the best results, especially Ibon. His charisma and presence make the tours entertaining as well as educational, but it can happen that not everyone likes this type of activity. Our clients are very varied and we need to adapt to all of them, which is why we cannot give a detailed history lesson. However, we hope that in the future you will come back to visit us again and that your experience will change completely.