Free Tour Bilbao Historic - WITH RADIOGUIDE INCLUDED!

Was looking forward to the tour. Tour cancelled at the last minute and were given dates after we were gone.

We are sorry that the tour was not to your liking, our colleagues are professionals who strive to improve every day. The content of our tours must adapt both to the different ages of our clients, as well as their interest in culture or history. If they needed to know more about the history of the city they could have asked the guide, who would have answered them without any problem.

We are sorry that the tour was not to your liking, but you should keep in mind that the tour you attended is called "Historic Bilbao", in this way, you will receive a lesson about the history of the city while visiting some locations important. If you just wanted to see monuments without having the historical component, you could have attended another tour, but we cannot take away from the tour the history that is its biggest part. On the other hand, we understand that in the states football is not something important, but we cannot "stop talking" about a sport of great significance in Europe, the place you are visiting.

I booked an English tour and no one was there. We arrived on time as requested, there were several people waiting for this guru. A spanish colleague was there but he didn't help at all, he was a bit rude saying "it's not my tour, I don't care", we asked if we could join and he says he doesn't accept big groups (there were 20 people, we were two). I expect a more serious tour company, but this is not the case, strongly not recommend it. By the way, Spanish tour was with more than 25 people whilst on the site it says they don't accept big groups.

We are very sorry that you could not enjoy the tour even with all the help we gave you so that you could arrive on time, as the rest of the clients did. From what we have been able to see, the timing of the stops that are made on the tour was sent to him in order to find the guide, therefore, the tour had already started. If you take another tour with us and have any problems, you can always get in touch.

We are sorry that the visit was not to your liking, our guides are true professionals who try every day to demonstrate this on their tours. We see that your problem was with the English level of the guide and you commented that you found it difficult to understand her. We have not had any previous complaints about this issue, but it is necessary to understand that our mother tongue is not English, and that every new language we learn is loaded with our personal accent. We are sorry that you had to leave because you could not understand perfectly what the guide was saying, but at the same time you complained about the length of the tour, which you consider too long (2.5 hours).