Cookies Notice
We use our own and third-party cookies to analyze the use that users make of our page and to show you content and personalized advertising based on a profile prepared based on your browsing habits. You can accept all cookies by clicking on "Accept all", or configure or reject all of them by clicking on "Configure/Reject". For more information, visit our Cookie Policy.

⭐ The First Free Tour of Getsemani: the Artistic and Resistant Neighborhood of Cartagena

4.73

    Generic

  • 5 stars
    84%
  • 4 stars
    10%
  • 3 stars
    3%
  • 2 stars
    0%
  • 1 stars
    3%

    By category

  • Professionalism
    4.81
  • Fun
    4.79
  • Expression
    4.66
  • Quality
    4.71
  • Route
    4.71
  • Richard(3 Reviews)
    Durham, UK
    Verified booking
    Travelled in group - 22/01/2023

    I’ve done about a dozen tours on our South America trip and this is by far the worst. The payment is public with your name being called meaning it’s impossible to not tip. We always tip btw but this tour was really poor. Almost no information. We covered almost nothing. It’s a performance for the guide where he repeats himself and acts. We really just want to see some places and learn stuff. You also have to have your picture taken multiple times and spend the first 30 mins registering yourself and adding your email and then walking from a plaza (which actually has interesting things in it) to the actual tour to merge groups. I’d avoid this tour and spend your time on something else.

    Response from Guru

    Hola Richard, thanks for sharing this words that makes us take a look to improve our delivery and strengthen our guide's content. We are sorry to read this, for sure we are committed to give a complete and joyful experience and we had the chance to talk to your guide and we had a big reflexive moment to analyze these topics you mention. Definitely our promise through our brand goes along with each guide's identity, knowledge and experience. Therefore we keep training and boosting our guide's skills to be better in each tour. We hope you had a great visit overall and you enjoyed our country, thanks for visiting.

  • Mary(1 Review)
    Verified booking
    Travelled in group - 08/02/2020

    The walk never happened, the guide didn't show up. Took a cab from El Laguito to Centro, waited hr, was told the tour was off, hopped back in a cab.

    Response from Guru

    Dear passenger, thanks for taking the time to reviewing us. We are aware of your evaluation and we are very sorry for the experience you must been through. That Sunday one of our guides suffered an incident with his car, which is why he could not present himself to his Guidance service for the Free Getsemani Tour, by notifying us over time it was not possible to do a replacement with another guide in short time. To avoid a worst experience, we decided to invite the people waiting to start the tour to join our other Free Walking Tour or the Tour in Spanish, which some of them decided to go to, also we invited them to assist the following day. We are very sorry for this mishap. Our interest is to serve who decide to know Cartagena with Beyond Colombia, fulfill them and show the best of our city with joy and respect. This was a situation that exceeded our control and it happens, in advance our most sincere excuses for this inconvenience, we will try to have the correct response in further situations. Regards, Beyond Colombia

EnglishEnglish

Logo
© GuruWalk SL
···