Dear Aldo, Thank you for taking the time to review our services. We were disappointed to learn that the tour did not meet your expectations. We noticed that your rating was somewhat vague, with only a reference to "more interesting stops." We are uncertain about what you meant, as our Guruwalk profile clearly outlines our route, and we made stops at all the listed locations. We are continually striving to enhance our services, as our ultimate goal is to provide the best possible experience for our guests. Your feedback and insights are highly valued by the Revolutours Team. Warm regards, The Revolutours Team
- 5 stelle90%
- 4 stelle7%
- 3 stelle1%
- 2 stelle1%
- 1 stelle1%
Generico
- Professionalità4.92
- Divertimento4.91
- Espressione4.90
- Qualità4.88
- Percorso4.84
Per categoria
- Aldo(2 Reviews)Prenotazione verificataRisposta dal GuruViaggio in gruppo - 27/11/2024
- Carlisle, UKRichard(1 Recensione)Prenotazione verificataRisposta dal GuruViaggio in gruppo - 22/10/2024
Dear Richard, Thank you for reviewing our services. We noticed that the tour did not meet your expectations. You seemed to be disappointed with the route and the pace to which we regret. However, when booking the tour, it is referred the points of interest we visit. We have stopped at all of them. We recommend when booking a tour, to confirm the route is going to fullfil your wishes. We are constantly striving to enhance our services, as our ultimate goal is to provide the best possible experience for our guests. Your feedback and insights are highly valued by the Revolutours Team. Warm regards, Revolutours Team
- Port Talbot, UKNeil(4 Reviews)Prenotazione verificataRisposta dal GuruViaggio in gruppo - 17/09/2024
Dear Neil, Thank you for taking the time to review our services. We are sorry to hear that the tour did not meet your expectations. We regret that you were disappointed with the route. However, when booking the tour, we do provide information about the points of interest we visit, and we stopped at all of them. We recommend confirming the route when booking to ensure it aligns with your preferences. We are continually striving to enhance our services, as our ultimate goal is to provide the best possible experience for our guests. Your feedback and insights are highly valued by the Revolutours Team. We appreciate any clarifications you can provide. Warm regards, The Revolutours Team
- DenverLena(1 Recensione)Guidati da AndréRisposta dal GuruViaggio in gruppo - 25/08/2024
Dear Lena, Thank you for your review of our services. We recognize that the tour did not meet your expectations, but it is important to address specific concerns more adequately. Your rating of 2 stars for signals significant issues that need clarification. It is essential to understand the specific behaviors that led to this rating. Regarding "Communication," while you noted it as an area for improvement, further elaboration is necessary to identify the specific issues you encountered. The tour guide is highly experienced and communicates in a clear manner. The tour is designed to provide a historical context from the Romans to modern times. While you expressed a desire for "More history, less politics," it should be noted that political discussions are limited to the final stop, specifically pertaining to the 48-year dictatorship. A clearer distinction of your concerns would be helpful. Additionally, your comments about the restaurant recommendation require further explanation, especially regarding what you found strange about it. There's nothing wrong with recommending the place if there were no bad experiences related. We tried to reach out to you privately to get better understanding to which we have never received any answers about your experience. Your feedback is valuable, and addressing these issues more thoroughly will help us enhance our services. We appreciate your insights and are committed to providing the best experience for our guests. Warm regards, The Revolutours Team
- Warrington, UKSandra(2 Reviews)Prenotazione verificataRisposta dal GuruViaggio in gruppo - 21/07/2024
Dear Sandra, We couldn't help but notice that upon reading the review without the rating, there are more compliments than criticisms. To quote your words: "He has a lot of historical knowledge, was clear, connected well with the group, and was passionate." Moreover, the tour guide discusses the city's development, architecture, and the relationship between the walled city and Porto today extensively. We attempted to reach out to you privately to gain a better understanding of your rating; however, our efforts were unsuccessful. We are constantly striving to enhance our services, as our ultimate goal is to provide the best possible experience for our guests. Your feedback and insights are highly valued by the Revolutours Team. Warm regards, Revolutours Team