First things first, this is not a free tour. Once you book, you get an email from Susanna saying her base tip is 150 HK$ and if one feels upset about it, to cancel the trip! There is no choice given. A day before, she messaged me asking me to confirm my booking by 10 pm that night, the base tip message was included again and she said even if it was just me (as the other two had not confirmed), she would go ahead with the trip with just me. She also reiterated how good a guide she is. I reconfirmed & she acknowledged it. A few hours later I got a cancellation to say there were not enough people and she was cancelling! I told her she was unprofessional doing so despite assuring me she was going ahead. Then she canceled my second trip the day after. Later in the night, she apologises to say she has a flu coming on which was not the reason she first gave me so what am I to believe now? Now I get an email asking me to review the trip!!! So disappointed with GuruWalks. They should not associate with such unprofessional gurus. It threw all my planning out of gear
Risposta dal GuruI am saddened indeed to receive such an unkind feedback, when I had explained by several mesages that I came down with a stomach flu and is developing a flu. It is my responsibility not to infect the others and hence the decision to cancel so that I could handle my doctor visit. It is indeed a disappointing and sad situation that I have to receive such a feedback, which I totally do not deserve.. But, I know I that I would be luckier next time and would continue to meet with the respect and compassion that I lways deserve. I actually feel blessed that I went ill and missed this tour. I am indeed grateful for that.
