Eva López

Risposta di Benjamin:
Firstly, This review should not be published because Eva did not participate in joining this tour. She did not use our service and did not show up at the meeting place to join the tour. She has no right to write this review for our team. Secondly, it is known as a free tour for travelers, but we have to pay the commission for the app we will be charged 2$ USD for each guest. And this is fair enough for our labor, we provide you the tour in 3,5 hours, and we work very hard to provide you knowledge, passion, and personal perspective, an experience like a local that is something guests can't find anywhere else. Therefore, we deserve to receive what we contribute. In addition, We write at the end of the description about the guiding tip that we want to have a minimum tip of 10$ USD per person. And even after we receive a reservation. We will message about this one more time in the group chat before the tour happens. We just want to receive the minimum tip of 10$ USD, we also don't expect to receive more than that as the tip is between 10$ - 50$ USD. Everything is very clear and it is very polite and does not force you to join the tour. Moreover, in the past, we did not require a minimum tip of 10$ USD before the tour happened. There are a few reasons we want to say here: 1. Many previous guests participated in the tour without bringing any cash with them, They even borrowed money from other guests to pay for the local food, which was very complicated and troublesome. 2. From the first reason would cause to the second reason they did have money to tip us, or they would borrow someone's money in the tour 2$ USD to tip us. Don't you think 2$ would be worth it? We want to follow the rude on Guruwalk, but guests abuse the free tour to give nothing back to each other. If we give, you must give back even if it is just a tip not even a payment. The most important thing that we ask for is the minimum tip before the tour happens not after the tour, so it is very polite and does not force you to join the tour. Lastly, this review should be removed and you are not a trusted guest when you don't even participate in the tour with us!

Risposta di Explora Bratislava:
Hola Eva, muchas gracias por tu comentario, soy el guía que ha realizado tu ruta esta semana y como bien comentas, en esta ruta no visitamos el Casco antiguo de Bratislava debido a que cómo comenté durante la ruta, para ello tenemos el tour de la mañana cada día de la semana a las 11h entonces, contamos con dos tours diferentes, por la mañana el tour del Centro y por la tarde el tour del Castillo. Y sobre lo que comentas de la propina, bueno, cómo sabes hicimos el tour diluviando y no paró de llover durante las 2 horas y media de ruta, me esforcé al máximo para que el grupo estuviese contento y justo después de esas dos horas y media de tour, al terminar la ruta, te fuiste sin pagar nada por lo cual solamente te pregunté por ello y tal y cómo me preguntaste, nosotros tenemos que cubrir los gastos de la publicidad del tour y aportar un canon por cada persona que asiste, entonces, bien me dijiste que ibas a enviar la aportación por transferencia via Revolut justo después de terminar el tour y te dije que muy bien, de acuerdo, sin embargo nunca enviaste esa aportación incluso te envié la foto del tour via whatsapp pero nunca respondiste, entonces en ningún caso te obligó nadie a pagar el tour, lo único fue que te pregunté ya que te fuiste del tour sin realizar ninguna aportación, un saludo Eva y muchas gracias por tu comentario.