Andrea

Risposta di Sanjay :
Thank you so much Andrea for taking the time to share your wonderful experience! I'm thrilled to hear that you enjoyed the tour and found it to be a beautiful experience. It's fantastic to know that you recommend everyone to take a tour with me. Unfortunately, such glitches occur, but I'm glad we were able to reschedule and provide you with a memorable tour experience. I'm truly delighted to hear that you found my tour to be a special experience, one where we not only explored the city together but also exchanged insights about each other's cities and cultures through our conversations. I truly appreciate your understanding regarding the reservation mishap. These things can happen, but I'm glad I was able to accommodate you the next day and that you still had a positive experience. Your kind words mean a lot to me, and I'm grateful for the opportunity to showcase both the highlights and hidden gems of Mumbai. Thank you again for choosing to explore with me, and I hope to have the pleasure of welcoming you back for another adventure in the future! Warm regards, Sanjay

Risposta di Sanjay :
Dear Valued Guests, I am writing to you today with a heavy heart to express my deepest apologies for the inconvenience and disappointment caused by a recent system error that resulted in miscommunication regarding your tour bookings. I understand the frustration and inconvenience this must have caused, especially when you were eagerly anticipating your tour experience. I want to personally extend my sincerest apologies for any inconvenience you may have experienced. Your satisfaction and enjoyment are of utmost importance to me, and it pains me to know that I fell short of delivering the seamless experience you rightfully expect and deserve. In light of the situation, I took immediate action to rectify the error. In one instance, I explained the situation to a guest and facilitated a rescheduling of the tour. Additionally, as a gesture of goodwill and to express my deepest regrets, I offered a completely free Mumbai tour experience, covering all expenses, including transportation and other associated costs. I am truly grateful that this gesture was met with satisfaction and delight, and I am eagerly awaiting the reviews. Furthermore, I have taken proactive steps to prevent such incidents from occurring in the future. I deeply value open communication and recognize the importance of being readily accessible to my guests. Therefore, I am considering adding my cellphone number to the About section of my profile to ensure that you can easily reach me should any issues arise in the future. Please know that your feedback is invaluable to me, and I am committed to learning from this experience and continuously improving the quality of service I provide. Your satisfaction and trust mean everything to me, and I am determined to regain your confidence in my services. Once again, I extend my sincerest apologies for any inconvenience or disappointment caused. Thank you for your understanding, patience, and continued support. Warm regards,