Risposta di Wei:
Dear James,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we regret that you weren’t able to join us on the Little India tour that day.
The tour did run as scheduled, and we had a group of eight guests with us. Our meeting point was right outside Exit B of Jalan Besar MRT Station, where our guide was present to greet participants. It’s possible that there may have been a misunderstanding about the exact meeting location, and we sincerely apologize if this caused any confusion.
To clarify for future guests, our tours run rain or shine, and our guides are always at the designated meeting point at least 10 minutes before the tour starts. We also encourage guests to contact us via Guruwalk messaging if they face any difficulties finding us—we’re happy to help in real time.
Once again, we’re truly sorry for the inconvenience this caused you, and we hope you’ll consider joining us on another tour in the future so we can provide you with the positive experience we strive for. Please feel free to reach out to us directly if you have any further concerns—we’d be happy to assist.
Thank you for your understanding, and we hope to see you again.
Warm regards,
Wei
Chief Storyteller
Indie Singapore Tours
