Risposta di May:
Thank you so much for your thoughtful and detailed feedback. We truly appreciate the time and care you took in sharing your suggestions — each point you mentioned is extremely helpful for us！
Regarding your comments about guide, we want to let you know that your observations align with the reflections from the guide after the tour. We absolutely recognize the importance of being more engaging, and we promise this will be a key area of improvement going forward. Also, we’ve taken the opportunity to revisit and enhance this route based on your input — introducing more fun and culturally immersive elements to make the experience even richer for future guests.
You also brought up a very important point about visibility and recognition. According to our original plan, we will be addressing and improving this aspect immediately to ensure a smoother and more reassuring experience for our guests upon arrival.
It was truly a pleasure spending time with you during the tour tho, thanks for your kindness! We hope we can continue to improve and provide even better service in the future.
Wishing you all the best in your future travels！
