ViajarPorEscocia.com - Tour Guide in Edinburgh

Hi Stephanny, Thank you for sharing your feedback. We’re sorry to hear about your disappointment, and we’d like to clarify the situation. As previously discussed, unfortunately, the tour you booked could not be confirmed because we did not reach the minimum number of participants required for the English-language tour at 8:00 pm. We kept our office open past closing time to assist you, our aim was providing the service or any alternatives that could suit you. Given the circumstances, we offered the same tour at the same time in Spanish, which was the only confirmed option available at that time on that day. We did our best to provide an immediate solution, though we weren’t aware of the specific language preferences of your group. We also suggested a confirmed tour for the next day, but we understand this didn’t fit your schedule. Additionally, we provided you with information about other companies that might have had an English tour available, though we mentioned that most don’t run these tours that late. Our intention has always been to offer you the best possible alternatives. We genuinely value your feedback, as it helps us improve, and we remain fully committed to refining our service. Best regards, Sara