The guide canceled the tour 30min before announced starting time. Even if this is the (shared?) policy of the Guru-guide, it’s not professional to do so just before the given starting time. VERY DISAPPOINTING!
Response from Dong
Good Morning Patrick,
Thank you for sharing your feedback with us. I truly apologize for the inconvenience caused by the cancellation of the tour. I understand the frustration this has caused and I sincerely apologize for any disappointment and inconvenience it may have caused you.
But I hope you can double check again that you booked my tour on Apr.11,2024 at 15:00pm and I have informed to you that " beause There were not enough attendees for the tour to take place that afternoon( normaly our tour will take around 5 to 15 peoples) . But this day only 2 person. Please modify this booking to tomorrow morning's tour (will definitely take place tomorrow morning tour) if you can attend. In case you cannot attend tomorrow morning's tour, please help me cancel this afternoon booking."
I sent this email to you via Guru walk at 11:00am, it means i have informed to you 4 hours in advance but because you didn't check your email and when you booked the tour you also didn't give your whattapp number that the reason I can't contact direct to you on whattapp and i have to contact by message via Guru. You didn't check email this is your fail and If you didn't check your email on time and falsely accused me of canceling the tour 30 minutes beforehand when I informed you 4 hours prior, that would be very unfair to me. You can see the reviews and ratings from other tourists about me, I am not that kind of person.
I hope you will revise the review for me by return with many thanks.
