Response from Walking Group
Dear Frank,
Thank you for sharing your feedback with us. We deeply regret that your experience did not meet your expectations.
Regarding the pricing, the suggested values correspond to the type of service offered. However, these are recommendations, as clearly explained in our communications. We strive to provide the best value and transparency for all our tours.
We understand that cancellations can be disappointing, and we sincerely apologize for the inconvenience. While we do our best to avoid such situations, there are rare occasions when extraordinary events, like unforeseen issues faced by our guides, may necessitate cancellations. Just as any traveler can encounter unexpected situations, our team sometimes faces challenges beyond our control. Nonetheless, we always aim to notify our customers as far in advance as possible.
We genuinely hope this isolated incident won't deter you from exploring more tours with us in the future. We are committed to ensuring that your next experience is seamless and enjoyable.
Thank you for your understanding, and we look forward to the opportunity to serve you better next time.
Best regards,
Walking Group
