Response from Ibiza Free Tours
Hello Margaret,
We're very sorry for what happened. It was a mistake from us not to block the reservations once we knew the tour was not going to happen.
However, to prevent this to happen in your next trips, we strongly recommend you NOT to book the tours at the last second... As providers we need some time in order to organize the services or react to new bookings. We literally received your reservation at 5:47 pm when the tour started at 6:45 pm ON THE SAME DAY, so less than one hour before. Remember that, as guides, we are human being, not machines...
In addition, the tour would have been in Spanish, and you are writing us in English. Would you have been able to understand the explanations IN SPANISH?
Thank you in advance for your kindness and understanding.
