Response from Susanna
I regret the communications which caused this sad misunderstanding. Since February 2024, when the subject booking was first made, I informed you quite soon that I would be out of Hong Kong and requested you to cancel the booking. This is out of goodwill, as you have rightly said that I could cancel it myself. You informed me, thanked me and asked me to refer you to other tours in HK that you could go and I immediately did that. You then thanked me again and I wished you a great trip in HK and you wished me well too. Perhaps, our above exchanges were somehow neglected when you wrote the above review. So, anyways, I still wish uiu a great trip in HK.
