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I arrived 5 mins before the set time amd checked in with my reservation, they told me to come back in 30 minutes. I came back in 20 minutes so that i could nake sure i was around and saw one group had already started their tour near the meeting point. That guide told me to look for my English group on the other side of the street, I looked and saw no one. I hope in the future they either start at the time stated, give an accurate time expectation before starting, or wait for those that checked in because I arrived on time and came back within the time they told me and still was unable to take the tour. I will try and book again, hopefully I can then I can speak about the actual tour.