Response from Robin and the Tourguides
Dear Daniel,
We are extremely sorry for the situation you experienced during the "Harbour & St. Pauli" tour. We understand how frustrating it must have been to wait without any information, and we deeply apologize for the inconvenience caused.
Apparently, there was a miscommunication, and our guide mistakenly believed that the tour had been canceled that day. We are currently investigating how this error occurred to ensure it does not happen again in the future.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Your Robin and the Tourguides team
