Response from Free Walking Tour London
First of all, thank you for booking with Free Walking Tour London. We are very sorry to hear about the experience you had with us. If the comment refers to the cancellation of the route due to the Remembrance Day celebration, we are deeply sorry about it. However, we would like to point out the fact that we could not facilitate neither the safety nor the feasibility of the tour. We were exploring all possible options until the last minute in order to try to provide the best possible service but it was impossible. Free Walking Tour London deeply regrets that the tour could not take place but we cannot agree with the content of this comment as it was beyond our control.
