Response from Revolutours
Dear Lena,
Thank you for your review of our services. We recognize that the tour did not meet your expectations, but it is important to address specific concerns more adequately.
Your rating of 2 stars for signals significant issues that need clarification. It is essential to understand the specific behaviors that led to this rating.
Regarding "Communication," while you noted it as an area for improvement, further elaboration is necessary to identify the specific issues you encountered. The tour guide is highly experienced and communicates in a clear manner.
The tour is designed to provide a historical context from the Romans to modern times. While you expressed a desire for "More history, less politics," it should be noted that political discussions are limited to the final stop, specifically pertaining to the 48-year dictatorship. A clearer distinction of your concerns would be helpful.
Additionally, your comments about the restaurant recommendation require further explanation, especially regarding what you found strange about it. There's nothing wrong with recommending the place if there were no bad experiences related.
We tried to reach out to you privately to get better understanding to which we have never received any answers about your experience.
Your feedback is valuable, and addressing these issues more thoroughly will help us enhance our services. We appreciate your insights and are committed to providing the best experience for our guests.
Warm regards,
The Revolutours Team
