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I booked a tour with Amina already on 10/10 for 10/14 at 10:30 in the morning according to her recommendation! She confirmed my order The evening before the tour I wrote to her that we would see each other tomorrow morning, she informed me that we would be late for 11:00 because she had a tour coming in at 9:00. I don't understand why someone else's time is more valuable than mine? Why didn't she offer me to go early to 9:00? At 01:30 in the morning she sent me a message that I was sleeping that she was transferring the tour to a friend of mine named Ali and the tour was brought forward again to 10:30. I waited at the meeting place together with my wife from 10:20 to 11:05 Ali did not arrive and Amina was not available! pure shame ! Very low level of service! How dare you do this and ruin the trip I booked! I intend to write a post about your company that describes your conduct and how you harm travelers who book tours and even pay for it in kind. reliable!! you should be ashamed There is no more appropriate word! Your score for today is 0!
Yahya was very professional, kind, knowledgeable in everything related to the places to visit in general and the history of Morocco in particular He chose to combine for us an evening tour of new and old... A tour we will remember forever He is a great ambassador for both Casablanca and your company