Marco(18 Opiniones)
Reserva verificada
Viajó en grupo - 01/01/2024
The guide did not show up and not even bother to cancel the tour...very disappointing
- 5 estrellas73%
- 4 estrellas9%
- 3 estrellas6%
- 2 estrellas0%
- 1 estrellas12%
Generales
- Profesionalidad4.39
- Entretenimiento4.48
- Expresión4.52
- Calidad4.55
- Recorrido4.59
Por categoría
- Rome
- Vladimir(1 Opinión)Reserva verificadaViajó en grupo - 15/01/2023
We were instructed to arrive at the square 10 minutes before and look for a yellow umbrella. Unfortunately, after 25 mins we could not find Kwame. We contacted him through the app, but there is no reply (even after 6 hours). Our group was on a very short schedule and we were extremely disappointed. Overall, our plans to tour Madrid were totally spoiled.
Respuesta del GuruThanks for your comment. That helps me to improve my service.
- Reserva verificadaViajó en grupo - 15/10/2022
Was really looking forward to the tour. Tow of us had booked and received email confirmation of our booking. But Kwami did not turn up.
Respuesta del GuruSorry about that Lianne. I think there is something wrong with the platform. I can't see some of my bookings. Sorry again
- LondonSarah(1 Opinión)Reserva verificadaViajó en grupo - 13/10/2022
Kwame did not show up to our walking tour. Was unable to contact Kwame to see where he was and the chat function was unhelpful.
Respuesta del GuruSorry about that Sarah. I couldn't access to my bookings as a few fuctions on the platform were not working for a few days. I'm really sorry about that.
