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Laura did a lovely job from start to finish. She reached out when the tour was booked to see how she could assist us. On the tour, Laura gave alot of history, information as we walked touring the various London sites. As she was talking, she made sure she spoke to the various people in the group making each person feel included and encouraging asking questions. This was our first walking tour and Laura did not disappoint in showing us the highlights of London. Laura gave us pointers what to do and where to eat. This tour is highly recommended!