Respuesta de Cat Tours
We truly apologize for what happened. This hasn't happened before since 2018, And we will make sure it won't happen again in the future.
We share with you the disappointment that you felt, but what happened was out of hands, the guide did not arrive due to a traffic accident that cut off the road for about an hour, We had no choice but to reschedule the reservation to 6:30Pm, instead of 03:00Pm.
If you can book with us and join our tour tomorrow to receive a FREE ticket to Park Güell as an apology for the inconvenience we caused for you, We will be really appreciate it to give us another chance.
Please accept our apologies.
Regarding,
Cat Tours team
