Respuesta de Wei
Thank you for taking the time to share your feedback regarding your recent experience with Indie Singapore Tours. We deeply regret to hear about the disappointment you faced
Our guide was indeed at the designated meeting point at 9:30 am as scheduled. Our tours run rain or shine, and we understand the importance of timeliness and our commitment to punctuality.
Given the nature of our small group tours, we strive to maintain the schedule to ensure a comprehensive and enjoyable experience for all participants. We had a small pow wow, and our small group had to depart at 9:38 am.
Please know that we take all feedback seriously, and we will use your experience to review and improve our processes further.
We truly value your patronage and hope that we may have the opportunity to welcome you back for a more positive experience in the future.
Should you have any further concerns or if there is anything we can do to address this matter, please do not hesitate to reach out to us directly.
Thank you once again for sharing your thoughts with us.
