Ecomapu - Guía turístico en Valparaíso

Hi Kristy, Thank you very much for taking the time to share your feedback with us. We truly value your opinion, as it helps us improve our experiences. We’re sorry to hear that the tour didn’t fully meet your expectations. Every guide on our team has their own unique style and personality when delivering the tour. Ernesto is a knowledgeable and dedicated guide, although his calm and reserved personality may sometimes be perceived as a lack of enthusiasm. That said, he consistently provides high-quality information and care to his groups. It's true that Free Tours demand a very dynamic and interactive style, which might not be Ernesto’s strongest format. However, he excels in private and specialized tours, where his strengths truly shine. Regarding the art gallery stop: we appreciate your comment. It’s included as part of the local cultural experience and historical setting, not for any commission purposes. We’ll definitely reconsider its placement within the tour itinerary based on your input. We’ll also be sharing your suggestions about voice projection, group interaction, and pacing with our team to ensure continuous improvement. Thanks again for joining us, and we hope to welcome you back in the future for a different experience in Valparaíso. Warm regards, Cristian U. Ecomapu Travel Team