I booked this tour twice. Both times the guru sent me a private whatsapp message saying the minimum amount of guests was not met and offering a private tour for 75USD. I refused to pay to do that and asked for a group tour as advertised, either in Spanish or English. He asked me to stop booking this tour via Guruwalk system saying that ancellations are frequent, and stated that he will whatsapp me if a group tour is possible.
Respuesta de Walking Group
Dear Mara,
I'm sorry to hear about the disappointing experience you that had. I understand the frustration and disappointment expressed in your message. Unfortunately, there were cancellations on both occasions, and while alternatives for group tours were offered, they did not align with your preferred schedule. It's important to note that a tour for a single person constitutes a private tour, which incurs costs for the guide's time, effort, and expertise, aspects we highly value and respect in our group.
Recognizing the frustration this situation may have caused you, we kindly request refraining from making further reservations to avoid any further dissatisfaction. Our utmost priority is to ensure every traveler has an excellent experience during their time in NYC.
We genuinely regret not being able to be a part of your journey, but we hope you continue to enjoy this incredible city.
Thank you.
