Respuesta de Bridget & Michael
Please allow me to correct you in what you have written Jonah. Maybe you or your group did not understand what was being said. -1- I began the tour by giving your group a bit of background about how we work. (we do this before all our tours) -2- Among other things, I told your group that we do sightseeing tours, hiking tours, adventure tours as well as walking tours. -3- I went on to say that all our tours are prepaid, except on the GuruWalk platform. -4- I also mentioned that the GruruWalk platform is the only case where we receive our income via tips which the guests offer afterwards. -5- I also pointed out that according to the GuruWalk recommendation (as stated by GuruWalk themselves, on the GuruWalk platform), the tip range from 10 Euros per person per tour upwards according to what the guests feel is appropriate. -6- One of your group members indicated that she had a problem with her foot, and that she had just recently stopped using her crutches after having to rely on them for about a year. -7- I offered her a bench to sit on while I did the talk which detailed the historical background of the Bo-Kaap. She refused. -8- It is important for us to impart the correct information to the guests, especially since you told me some false information that you read (according to you) on Wikipedia. -9- The guest who had the foot injury, twice during the tour, complained about the fact that she could not walk. -10- Based on this, I offered to shorten the tour for her convenience. This was accepted by the group. -1- At the end of the tour, I did ask your group, like I always do during the tour as well, if you had any questions. -12- You offered me a payment that is inline with what is recommended by the GuruWalk platform, and making no mention of what you have written above. -14- We therefore disagree with your review. -15- Please enjoy the rest of your holiday and safe travels back to the US.
