Free walking tour durch Santa Ana – Kaffee, Essen und Geschichte

Not so much about food, expected more tasting. History is interesting. Stops aren’t super interesting.

Fatima was an amazing tour guide. We tried food, coffee and had fun. I would recommend a tour with her but the earlier tour when things are open might be better. It was very confusing at the beginning as we were told to look for Luis in a hat by the cathedral when actually we had a female guide away from the cathedral and not in a hat. We ended up having to ask a photographer where Luis was and called to find out he wasn't coming and that he would send his assistant. This information needs to be changed online and more communication would have been helpful. It made us feel apprehensive about the tour and we nearly walked away.

Hi Florence it's a pleasure, I apologize for the inconveniences today, I tried to contact you before the tour to tell you that I was in a hiking tour but I couldn't, that's why I couldn't informed you about my assistant was assigned with you, the hat is a representative element as part of the uniform, Fátima must be wearing one always too, I need to check with her also why she didn't find you at 4 o'clock, makes me feel happy You enjoyed the tour, considering your words and the situation today I have updated already the information to improve the communication and the quality of the service. I'll be working for this situation never happen again, I apologize for the inconvenience and thanks a lot for your comment