This was a really disappointing experience. The guide did not show up (and also did not cancel) so we sat and waited at the meetup point for 20 minutes. It wasn’t until we reached out to see what was going on that he informed us that he could not make the tour.
Antwort von GuruI want to extend my deepest apologies for the disappointing experience you had with our tour service recently. Your feedback is invaluable to us, and I sincerely regret any inconvenience and frustration this may have caused. This oversight is inexcusable, and we recognize the impact it had on your experience. On the same night, I was stuck in a traffic jam the whole night due to the landslide on Prithivi Highway while I was returning from Pokhara neither I have a mobile network to cancel the tour nor I can leave a message for you. I thought I would be attending the tour the next day on time but the traffic was clear only the next morning. Once again, I sincerely apologize for the inconvenience and disappointment you experienced. I appreciate your understanding and hope for the opportunity to regain your trust in the future.
