Baku Walking Free Tour

The guide did not show up, and did not answer messages.

Dear Mathieu, We sincerely apologize for the inconvenience you experienced during your scheduled tour. It’s our responsibility to ensure that our tour guides are present and prepared to provide an exceptional experience, and we regret that this was not the case for your tour. We understand how frustrating this situation must have been for you and we are taking immediate steps to investigate what happened. We assure you that this is not typical of our service standards. Thank you for taking your time to bring this to our attention. Your feedback helps us improve and we’re grateful for your understanding. Best Regards, Gani.

The guide didnt cancel the tour, didnt show up and didnt answer phone calls and WhatsApp messages. Not profesional.

Dear Rafael, Thank you for taking your time reviewing our tour. We understand your frustration. We wish this could have not happen. However, the tour did take place and went on with 12 people. There was no reason to cancell it. You called us and texted us at 16:24. That is well passed our start time which is 16:00. We have to be respectfull towards other people who showed in time and called before the start time for help. The tour guide does his job by guiding during the tour, not to be disturbed by other things. We find this review not representing the tour that took place at 16:00 on 23 April 2023. You are still more than welcome to join us on walking tour coming up. We'd happy to see you in tour so that you have a better experience. Other than that we wish you good luck and safe and enjoying experiences.