Cordobaecoexperience - Stadtführer in Córdoba

Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and frustration this situation caused you. Unfortunately, the tour had to be modified because the minimum number of participants required to operate a free tour was not reached. At that time, yours was the only reservation. In order to still offer the experience, we moved the tour to the following day, when there were additional participants and the tour could take place properly. We would also like to clarify that we tried to contact you several times throughout the morning via the booking platform. However, we were unable to reach you as we did not have a phone number and our messages were not answered. Having a contact phone number is very important for us, as it allows us to communicate quickly in case of any last-minute changes. We completely understand your disappointment and sincerely apologize for the inconvenience. This situation was never our intention, and we always do our best to provide the best possible experience for our guests. Thank you for your understanding, and we hope to have the opportunity to welcome you in the future under better circumstances. Kind regards, The Team