Shirish

06.10.2024

DO NOT BOOK WITH YOUSSEF, HE IS A POOR EXCUSE FOR A DECENT HUMAN BEING. HE did not inform us that we was not going to show up for the tour. We only learned that upon calling (he hung up) and texting him via WhatsApp after the start time had passed and he was nowhere to be seen. He tried to shift the blame to us for not reaching out to him ahead of time (this was not requested in the messages from him including the message 12 hours prior where he provided his WhatsApp number). He ruined our day in Casablanca as it was too late in the day to book another tour or guide as it was noon when this debacle happened. I have the WhatsApp text history that can confirm that he did not give a damn and was quite flippant in saying "it is the busy season in Casablanca". He should not be allowed to remain as an option on the site and be forewarned if you choose to use this pathetic person to be your tour guide.

Antwort von Youssef:
Dear Shirish, Thank you for taking the time to share your feedback. I genuinely apologize for the experience you had during your recent tour. I understand how disappointing it must have been for you, especially after making plans to explore Casablanca. It is unacceptable that communication fell short, and I am truly sorry for any distress caused by this situation. Your concerns regarding the lack of notification and response are valid, and I will address these issues to ensure this does not happen again in the future. I appreciate you bringing this to my attention, and if you would like to discuss this further or seek resolution, please feel free to contact me directly. Your satisfaction is important, and I hope to have the opportunity to restore your faith in our services. Warm regards, Youssef

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